Common Queries

The Info You’re After

At Redd's, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

Do you offer gift cards?

Digital gift cards yes! Just send us a message and we can get you going right away! Be sure to have contact information handy for the receiver.

What are the payment options?

Paypal, facebook pay, venmo, cash app, all major debit or credit cards.

Do you create custom or wholesale orders?

Yes! Feel free to contact us on any platform to discuss custom and/or wholesale orders. We're confident we have just what your looking for. Whether it's for personal use our gifts, we've got you covered.

Is the price I see under each picture for one bar of soap, or for the amount in the picture?

The prices listed under each variety is per bar. We often show multiple bars of each variety to highlight the slight variations associated with the handmade, artisan nature of our products.

Why did my items not arrive within 2 days if I have "2 day" shipping?

Short answer: We have a 1-3 day processing period with which to fulfill your order and then, once it leaves our care, Priority Mail with USPS ships 1-3 days.

Long answer: See our shipping page!

Oh no! I've mailed my package to the wrong address! Can you send a replacement?

It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.

My package has arrived damaged/has the wrong products/is missing products/etc.!

Oh no! Please contact us via the "Contact Us" page and we will do our best to make things right ASAP!

Is there a question that you couldn’t find an answer to?

FAQ: FAQ